Responsibilities

  • Manage operational activities within designated streams to achieve agreed SLAs, revenue, gross profit and expense targets
  • Work with executives to ensure customer growth and improved business strategies and programs are introduced to the customer base through identification of their communications needs, spend profile and opportunities
  • Assist in the negotiation of deals within the corporate account guidelines
  • Develop high performance teams
  • Liaise and collaborate with other functional groups within organisation including marketing, customer service and customer operations and networks
  • The International Client Executive’s targets will be set annually. Consistent with the roles general management responsibilities, the targets will primarily consist of a small number of high-level financial performance indicators as outlined above. These targets will be set as part of the annual planning and budgeting process.
  • To lead teams to deliver Centre’s project/services successfully and seamlessly across borders ensuring profitability, cost effectiveness, high quality standard and customer satisfactions.
  • To initiate and/or participate in initiatives and to collaborate with others within the LOB to help build for the future.
  • To adopt industry best practices and ensure that the right tools, techniques, methodologies and systems to deliver the services that meet international standards.
  • To establish a strong, responsive and trusting relationship with the customers and grow the customers to be strategic partners
  • Manages the group and staff to ensure that talents are developed and retained
  • Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members

Requirements

  • Minimum of 7 - 10 years of relationship management experience within the ICT market with at least 3 years at International Client Executive or appropriate level
  • Minimum of 10 - 15 years of experience in a relationship/strategic management environment. This experience should include experience in the development of long-term business relationships and the development of strategic business plan
  • A tertiary qualification in a business discipline or equivalent industry experience
  • Proven track record in achieving service management growth through operational improvement strategies and effective customer service in a telecommunications environment
  • Extensive management experience across a range of ICT based services in an outsourced account
  • Ability to manage a significant portfolio of programmes and related financial management
  • Proven track record of leading large, diverse teams