i) Assist with infrastructure planning and design

  • Assist with the planning and design of infrastructure systems
  • Assist with the documentation of infrastructure design and planning activities and decisions

ii) Support infrastructure operations

  • Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
  • Align infrastructure operations with agreed service agreement standards

iii) Maintain infrastructure

  • Perform activities related to ongoing maintenance of infrastructure
  • Assist with the implementation of agreed infrastructure changes and maintenance routines

iv) Optimise infrastructure performance

  • Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
  • Participate in infrastructure development activities
  • Assist with infrastructure testing and implementation
  • Gather performance and data usage statistics for capacity planning and reporting
  • Assist with piloting of new tools, technologies, and/or processes

v) Resolve incidents

  • Perform problem/issue identification and resolution
  • Assist with simulation of user problems to resolve operating difficulties
  • Follow up with users to ensure problem has been resolved
  • Recommend system modifications to reduce user problems


  • Degree in Computer Science, Engineering or equivalent.
  • Experience in Network Switching, NAC, DNS, DHCP, Firewalls, WAN, Load Balancers, Wireless Controllers, and Network Monitoring.
  • Successful track record in project management, user and vendor management.
  • Strong analytical skills and ability to work independently.
  • Strong communications skills with stakeholders at all levels.
  • CCNP certified will be preferred.
  • Experience in healthcare industry is an added advantage.