Responsibilities

  • Managing of Cisco Routers and Switches and perform firmware patching on network equipment.
  • Analyse problems, perform troubleshooting, and track problems through resolution.
  • Responsible for monitoring activities, such as network and bandwidth usage
  • When necessary, escalate problems to the appropriate stakeholders / principals
  • Ensure generation and management of support tickets according to SLA requirements
  • Schedule and run periodic maintenance for network infrastructure at the data centre
  • Plan and manage change request and / or maintenance activities for network operations including firmware patches.
  • Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
  • Perform Change Request, Service Request as assigned by team lead according to the SLA.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
  • Minimum 3 years of experience working as a network engineer within the operations environment.
  • Past working experience in Cloud environment is an advantage
  • Good grasp of technical skills (network)
  • Good understanding and appreciation of network and system design
  • Keen sense of urgency for service performance issues
  • Able to handle demanding service response and recovery turnaround
  • Able to manage daily support tasks to meet stringent SLA requirements
  • Excellent scheduling and multitasking skills
  • Meticulous and process-oriented
  • Good, hard-working attitude with ability to work well under pressure
  • Good Teamwork
  • Good analytical skills with ability to work with others to resolve problems.
  • Good organization skills, with ability to properly document and track information.
  • Must possess CCNA / CCNP certification
  • ITIL certification will be an added advantage.

Shortlisted candidate will be offered a 1 year Agency Contract employment